Frequently Asked Questions
When will my boots arrive?
- In-Stock items usually take 1-3 business days to ship. Once purchase has been made, you will receive a confirmation email and tracking details to your email for delivery updates.
- All Pre-Order items take about 4-6 weeks to ship. Each pair of our boots are made to order so you are guaranteed premium quality
What sizes are available?
- We carry sizes 6-12B in women and sizes 8-16D in men. All sizes are true to size - if you're in between sizes or have wider feet, we recommend sizing up for best comfort and fit.
What if my size is sold out?
- If your size is sold out, select the size you need and click the 'Notify Me' button to be alerted for restocks
How do the boots fit?
- General Fit for our boots should not be too loose or too tight on your foot. The ideal fit is snug (but not tight) around the entire foot.
- For ease of entry, you should put the boot on and listen for a subtle "pop" as your foot slides into place.
- Confirm and check there is some heel lift, this indicates a proper fit. However, it shouldn't be excessive.
Can I pay in installments?
- Yes! Please use PayPal, Shop Pay or Afterpay at check out to split your purchase into 4 easy payments.
What's your return policy?
- We have a 7-day return policy. To be eligible for a refund, your item must be in the same condition that you received it. See our return policy for more info.
What's so special about your boots?
- Our cowboy/cowgirl boots are the first western boots inspired by HBCU culture - designed by a black-owned, woman-owned brand. Each pair is handcrafted, built to last and made with intention.
Will you be adding more schools?
- Yes! We are looking to expand our product offerings to more historically black colleges/universities once licensing has been approved by the university. Please check back or subscribe to our email list to be notified about latest school drops!
Have more questions? Send us an email to info@hbcuboots.com